Browser support information

Many services are now accessed via a web browser (such as Edge, FireFox, Chrome, Opera, Safari). The way these browsers work with the services you access can depend on a number of different factors, and changes to the browser or the service can lead to incompatibilities which can show as different issues (such as sites not displaying correctly, tick boxes not working or problems with drop downs).

Working with browsers

Firstly you need to know what browser you are using. A service such as whatsmybrowser can assist with this, and give you links to install other browsers. We would always recommend on having at least two different browsers installed on your equipment.

When you find a problem

In the first instance try another browser or try opening a private browser tab (May be referred to as "InPrivate"/"incognito" or other names in different browsers) and see if the problem persists. Browsers get updated frequently, and changes can affect the way they work.
If you do not know how to open a private browser tab, please follow the below link that is relevant to the browser you are using:

How To Open Private Browser Window Edge

How To Open Private Browser Window Firefox

How To Open Private Browser Window Chrome

If you are trying to access a UHI service, we would generally recommend using the latest version of Microsoft Edge for the best experience. Services may work with the other browsers but in our experience, these have been more problematic. 

If you are using a version that is shown as being compatible, please complete a Unidesk software form with information on the problem you have.
We require the following information: Operating System (Windows, Mac, ect), Browser and Version, Antivirus, your connection details (at home, onsite at college, own device, college equipment, Wi-Fi service etc), any information on plugins in use (e.g. Java) would also be useful. Please also let us know if the action reacted differently in another browser.