Quarantined Emails

How to access and action quarantined mail items in your inbox.

Microsoft will automatically quarantine emails that are sent to your inbox by "risky" senders, these can include senders that you or the UHI organisation has blocked or senders that may be affiliated with various scams. When this happens, you will receive an email from Microsoft's email quarantine service informing you that you have a message waiting. Here is everything you need to know about how to deal with these notifications:

To access and view your quarantined messages, please navigate to the Microsoft Quarantine page.
Alternatively, you can click on the "Review Message" button found inside the email from Microsoft.
Here is what a quarantined email message looks like in your inbox:

Here is what the quarantined emails page will look like once the "Review Message" button is clicked:

Once you have found a quarantined email on this page, select it by clicking on the message directly or the check-box next to it.
When you select a message it will then pop out a side menu with several pieces of information about the message. From this stage you can select the 3 dots next to the message name to view further actions related to the message.

 

Releasing a quarantined email:

It is not recommended to do this unless you are sure of the legitimacy of the quarantined message, please preview any email before releasing it by selecting "preview message".

         1. Click on the message and select from the following options to release it from quarantine:

• In the Email tab click the checkbox to the left of the message and select the "Release" option
• In the "Details" fly-out menu select "Release email".
  
  2. In the "Release message to your inbox" menu, select the "report message as having no threats" option if it is appropriate.
  3. Click the "Release message" option to deliver it to your inbox.

Request a quarantined email to be released:

1. In the "Request release" Fly-out menu, review the information and select the "Request release" option.
2. In the "Release requested" Fly-out menu, select "done".
   On the main page of the quarantine site, the status of the message will change to "Release requested". An administrator will then review your request and either approve or deny it from there.

Delete an email from quarantine:

When an email is deleted from quarantine, the message is entirely removed and is not sent to the recipient(s).

1. After selecting an email in quarantine, use either of the following methods to delete it:

• In the email tab, click on the checkbox on the left side of the email and select "delete messages".
• In the "details" fly-out menu of the selected quarantined email select the 3 dots option and then "delete from quarantine"

Please note that messages which are quarantined and not deleted will be automatically purged and deleted 30 days from when the email was originally quarantined.