Support
LIS support
Key services and systems used to support Learning and Teaching are all accessible from outside of the university.
Staff should report any problems via the Servicedesk, preferably using the self-service forms on Unidesk or Live Chat. Calls will be registered and handled on a priority basis. Staff should not contact LIS staff members directly as they may not be available or able to respond to their query.
Critical information (e.g. how to access services, different telephone numbers) will be sent via university emails and/or posted on this site.
LTA support
In addition to the specific guidance for remote teaching, members of the LTA remain available and happy to help with any queries that colleagues might have about teaching or student support during these challenging times. Please also contact us with any queries or concerns you have regarding your own current engagement with LTA initiatives and opportunities during the coming weeks and months (e.g. ALPINE applications, SD1 funding, Mentoring commitments, current LTA Scholarship projects). We will be flexible and accommodating wherever possible.
Please do reach out to us for a telephone or Skype chat, or email exchange. Email the LTA inbox
EDU support
The EDU will continue to support colleagues with unit/module design, development of interactive learning resources (including audio, video, simulations, 3D modelling) and use of Brightspace tools. During this challenging period we will endeavour to react as quickly as possible to all requests from teaching staff, whether a quick question or a resource development request. If you are new to teaching remotely don't hesitate to get in touch.
Education Development Unit webpages
Contact us via email us at edu@uhi.ac.uk or via Virtual Learning > Educational Development Unit at UniDesk.
Head of Academic Development support
Andy Brown is available to support staff with policy and procedure as well as general questions that are not covered by Servicedesk or the EDU:
andy.brown@uhi.ac.uk 07748 146 421.
Library resources and support
Online library resources are available via direct access; but not all core texts have been digitised. Staff should direct students to the Library Essentials LibGuide.
Electronic Resources Manager
For staff support with eResources: Elizabeth.McHugh@uhi.ac.uk