UniDesk

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Unidesk logo

Welcome to UniDesk

Working in collaboration with 10 HE institutions across the UK and Malta, we aim to create a one stop shop for you to make your requests across multiple support services, no matter where you are based.

Of course, if you have a critical issue that needs immediate attention, the team at Servicedesk and your local AP Teams are still there to help as before, be it by phone or in person.

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What’s what in UniDesk?

The new Self-Service Portal (SSP) provides a single place for you to log your calls, find solutions in our new Knowledge Base, access live chat support and keep track of all your calls as well as News and Search functionality for a range of partnership services.

The Knowledge Base will provide you with information on key services to allow you to find solutions to your problems without even needing to speak to a support team.

Broad Service Disruptions will let you tell us when you are affected by a wider problem without the need to phone or email a support teams.

You can access UniDesk through MyDay via the ServiceDesk tile.