Telephones
UHI internal telephone service
We have a private internal telephone system that connects all campuses.
When is the service available?
This service should be available for use 24 hours, 365 days a year. There will be times when we need to carryout essential maintenance work, either to address a service fault, or for service improvement work. We will endeavour to give notice of any work that will require an outage but this may not always be possible.
Where can I get more help with the UHI telephone service?
Further information on the service is available on Sharepoint
How do I report a problem?
If you have problems with this service please log this through the Unidesk self-service form
Voicemail
Voicemail
Voicemail is available through the handset, where you can also turn on "forward to voicemail" from outside your office and set voicemails to be copied to you by email.
Telephone FAQs
Telephone FAQs
Q: I need to move my telephone, how do I arrange this?
A: Depending on where you are located different rules may be in place. In the first instance please log a call through the Unidesk self-service form
Q: How do I connect to my local operator?
A: Dialling 0 should connect you.
Telephone guides
Telephone guides
Telephone system information centre: https://myuhi.sharepoint.com/sites/pwa/Telephony/default.aspx
Handset Guides from Alcatel
- Reflex Premium Telephone User Manual
- Alcatel Reflexe Phone Range
- Alcatel 8068, 38, 39, 28, 29 phones guide
- Alcatel 8068 phone guide
- Alcatel 8078s, 68s, 58s, 28s, 18 phones guide
Instructions
Telephone downloads
Telephone downloads
Standard handset key labels that can be printed and applied to older handsets.